In the event that an issue arises that is of concern to you as a parent or as a member of the Club, please follow the process described below. Contact information for TVSC coaches, the TVSC DOC, and TVSC board members is available on the Club's website (tanqueverdesoccer.com) or by calling the TVSC President, Mike Grotkier, at 520.243.3946.

1. If the issue concerns the team (which includes parents) on which your child plays or concerns your child directly, you must:

a. Discuss the matter with your child's Coach.

b. If the discussion with the Coach and the subsequent action fails to address the issue concerning your child or the team, then speak to the Director of Coaching, Jon Pearlman.

c. If you feel the Director of Coaching has not addressed your concerns adequately, you may contact the Club Vice President, Natalia Fernandez

d. If you feel the Vice President has not addressed your concerns adequately, you may contact the Club President, Mike Grotkier.

2. If the issue concerns a coach you must:

a. First talk to that Coach if possible. If the circumstances do not make talking to the Coach a viable option, then talk to the Director of Coaching, Jon Pearlman.

b. If you feel the Director of Coaching has not addressed your concerns adequately, you may contact the Club President, Mike Grotkier.

c. If you feel, after speaking with the Club President, that you need to talk to someone at the Board level concerning the matter, you may request a issue review by the TVSC Executive Board.

3. If the matter concerns the Director of Coaching:

a. First talk to the Director of Coaching. If the circumstances do not make talking to the Director of Coaching a viable option, then you may contact the Vice President, Natalie Fernandez

b. If you feel the Vice President has not addressed your concerns adequately, you may contact the Club President, Mike Grotkier.

Any issues involving violations of the Club's Parent/Player Agreement or other applicable Club agreements or policies shall be referred to the Club's Discipline and Review Committee, which consists of the Club's President, Vice President, Director of Discipline and Review, one selected head coach and Director of Coaching, for further investigation, review and potential sanctions. Such sanctions may include, but are not limited to, a warning, suspension, probation, and/or dismissal from the Club. All decisions of the Club's Discipline and Review Committee are final.

The above process is created to ensure that the needs of Tanque Verde SC families are met by the Club in an open, consistent, and objective manner. If you feel that any unusual circumstances hinder or are outside the scope of this process, please contact the Director of Discipline and Review for further assistance.